Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions.
Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes.
Focus on people development as a key priority, including first level manager's development – feedback.
Succession planning – coach & develop identify named successor (s) for all people managerial and Key / critical positions.
Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions.
Focus to lead operational efficiency in execution of processes and deliverables, across the organization.
Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly.
Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement.
Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters.
Ensure optimum resource allocation & utilization, within set organisational goals.

Bachelor's Degree, with a diploma / degree in Business Administration
Minimum of 12+ years of relevant experience in Business Operations, with 3+ years of direct people management experience
Typically requires 8+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment preferred).
Have exposure to Global Work style, engagement with clients while sitting at remote locations.
Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect
Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!

Manager – LCS Projects Administration

Key skills