Federal Customer Success Manager

Role Overview

• drives measurable customer outcomes through disciplined program management
• ensures customers realize verified value from purchased solutions
• orchestrates cross-functional resources, proactively identifies risks, and escalates when necessary
• maintains accountability to defined outcome objectives
• serves as a central point of coordination, governance, and momentum

Requirements

• Federal Customer Success Experience
• Military background
• Program Management Discipline
• Outcome Orientation
• Executive Presence
• Risk Detection and Mitigation
• Cross-Functional Leadership
• Stakeholder Mapping and Alignment
• Escalation Judgment
• Analytical and Commercial Acumen
• Accountability and Follow-Through
• Resilience and Composure
• Technical Troubleshooting Acumen

Benefits

• flexible workplace policies
• employee resource groups
• learning and development resources
• career progression pathways
• community engagement initiatives
• global employee wellness programs