Deposit Operations Quality Control Manager

Role Overview

• Oversee the evaluation of non‑production functions within Community Bank Operations
• Serve as the primary point of contact for all quality control, risk, and audit-related activities within Community Bank Operations
• Coordinate documentation requests and ensure timely, accurate communication with auditors
• Track progress and communicate between parties to ensure understanding of requests and results
• Implement and monitor quality control processes across all areas of Community Bank Operations to ensure compliance with regulatory, audit, and internal standards
• Support Deposit Operations Manager to design, implement, and track performance metrics and quality assurance indicators for operational departments
• Develop, enhance, and maintain key control processes, including Key Risk Indicators (KRIs)
• Conduct periodic reviews of operational materials including bulletins, procedures, guidelines, training resources, and business continuity plans to ensure accuracy and regulatory alignment
• Collaborate with Community Bank Operations Department Managers quality assurance indicators, operational risks and implement controls for regulatory compliance and risk minimization
• Coach and mentor Deposit Operations Floater Team Leads to support their development and effectiveness as they grow in their support role for Community Bank Operations
• Identify and recommend process improvements and operational efficiencies
• Serve as a data custodian on behalf of Community Bank Operations Departments within the Data Governance program to ensure objectives of the program are met, collaborating with operational leadership to design and review data quality reports
• Serve as the designated Security & Safety contact for Community Bank Operations Departments, ensuring employees understand building security and workplace safety expectations
• Serve as a Risk Champion for Community Bank Operations Departments, maintaining regulatory compliance and risk minimization as well as maintaining key control processes, including Key Risk Indicators (KRIs)
• Escalate departmental concerns to the Deposit Operations Manager as needed
• Support special projects, including mergers, acquisitions, and other strategic initiatives

Requirements

• A high school diploma or equivalent required
• Bachelor’s degree in a relevant field, or an equivalent combination of education and work-related experience
• Minimum of 5 years’ experience in Bank Operations environment
• Must be self-motivated and effectively possess strong organizational, communication, analytical, and multitasking skills
• Effective communication skills in order to interact with all levels of management, as well as internal/external auditors
• Excellent technical knowledge of all department responsibilities and systems, including Fiserv Premier and any other associated systems
• Strong understanding of State and Federal Banking Rules and Regulations
• Proficiency in Microsoft Office Programs (Outlook, Excel, Word, PowerPoint) and standard office equipment.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Benefits

• Health insurance
• 401(k) matching
• Compliance training