Set up and lead the newly established Ops AI Enablement team, including Senior AI Process Specialists and selected technical profiles
Define ways of working, roles, and collaboration model across Operations, CoE, Data, and technical enablement
Act as a people leader for the Ops AI Enablement team, fostering effective collaboration, clarity of ownership, and continuous learning
Play a key role in setting up the Ops AI Enablement team, including defining ways of working, interfaces to CoE, and collaboration with Operations leadership
Own the Ops AI innovation funnel and backlog, including intake, prioritisation, and sequencing of AI initiatives
Define and maintain the AI roadmap for Operations, aligned with Ops strategy, priorities, and maturity
Own the benefits tracking framework for Ops AI initiatives: define metrics, measurement methodology, and reporting cadence
Report AI value outcomes in regular business reviews, ensuring accountability for results across the Operations leadership team
Act as a critical link between complex technical AI possibilities and senior business leadership, providing clarity and actionable insights.
Act as a key driver of AI adoption in Operations, ensuring AI solutions are embedded into day‑to‑day workflows
Partner with Business Transformation to support change management, training, and communication
Champion AI‑enabled ways of working and help build an AI‑ready culture in Operations
Requirements
7+ years’ experience in AI service/product ownership, digital transformation, or AI/data enablement roles, or 5+ years with demonstrable AI product delivery at scale
Demonstrated ability to establish new teams, capabilities, or functions from scratch
Experience working in Operations, Financial Services, or other complex regulated environments, familiarity with compliance and risk frameworks is a strong advantage.
Benefits
Attractive salary, bonus scheme, and pension are essential for any work agreement.
Flexible working hours and a hybrid model.
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