Head of AI Operations

Role Overview

• Set up and lead the newly established Ops AI Enablement team, including Senior AI Process Specialists and selected technical profiles
• Define ways of working, roles, and collaboration model across Operations, CoE, Data, and technical enablement
• Act as a people leader for the Ops AI Enablement team, fostering effective collaboration, clarity of ownership, and continuous learning
• Play a key role in setting up the Ops AI Enablement team, including defining ways of working, interfaces to CoE, and collaboration with Operations leadership
• Own the Ops AI innovation funnel and backlog, including intake, prioritisation, and sequencing of AI initiatives
• Define and maintain the AI roadmap for Operations, aligned with Ops strategy, priorities, and maturity
• Own the benefits tracking framework for Ops AI initiatives: define metrics, measurement methodology, and reporting cadence
• Report AI value outcomes in regular business reviews, ensuring accountability for results across the Operations leadership team
• Act as a critical link between complex technical AI possibilities and senior business leadership, providing clarity and actionable insights.
• Act as a key driver of AI adoption in Operations, ensuring AI solutions are embedded into day‑to‑day workflows
• Partner with Business Transformation to support change management, training, and communication
• Champion AI‑enabled ways of working and help build an AI‑ready culture in Operations

Requirements

• 7+ years’ experience in AI service/product ownership, digital transformation, or AI/data enablement roles, or 5+ years with demonstrable AI product delivery at scale
• Demonstrated ability to establish new teams, capabilities, or functions from scratch
• Hands-on experience delivering AI-enabled features, tools, or workflows (e.g. automation, decision support, agent-based solutions, document intelligence)
• Experience working in Operations, Financial Services, or other complex regulated environments, familiarity with compliance and risk frameworks is a strong advantage.

Benefits

• Attractive salary, bonus scheme, and pension are essential for any work agreement.
• Flexible working hours and a hybrid model.
• Opportunities for professional development: there is never just only one route
• we provide custom paths for professional development to support the direction you want to take.