Manager, Provider Relations

Role Overview

• Lead and manage provider relations staff, including performance, coaching, and accountability
• Oversee provider communication, inquiry resolution, and engagement activities across the network
• Monitor provider satisfaction, service levels, and responsiveness to identify trends and improvement opportunities
• Direct resolution of complex provider issues and escalations impacting provider experience
• Analyze provider feedback and inquiry trends to improve communication strategies and service delivery
• Partner with internal teams to resolve cross-functional issues affecting providers

Requirements

• Associate’s degree and three (3) years’ experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Bachelor’s degree and one (1) year experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Equivalent combination of education/experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.

Benefits

• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies