Customer Success Intern – Stage
Toulouse, Occitanie, France
Internship
1 month ago
Key skills
SalesforceCRMRemote Work
About this role
Role Overview
- Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service and proactively working to improve it.
- Support: Respond to inquiries from individual and business customers, including:
- Event organization
- Group reservations
- Specific booking requests
- Answering questions
- Guidance and advice.
- Ensure overall customer satisfaction for Rue des Vignerons clients.
- Strategic: Assist in designing and implementing a structured customer service:
- Improving the customer journey
- Handling inquiries and creating reports
- Managing and utilizing CRM (HubSpot)
- Long-term perspective and tool improvements.
- Commercial relations: Support Account Managers in managing their partner portfolios:
- Follow-up and optimization
- Tracking registrations
- Updating winemaker profiles
- Handling customer disputes.
Requirements
- You are dynamic, responsive, curious, and also organized and meticulous.
- You work independently but can collaborate effectively with a team.
- You have a customer-oriented mindset and a desire to do things well.
- Strong writing skills and excellent spelling.
- Comfortable using the phone.
- You speak and write English.
- Proficient in Excel and Google Sheets; basic knowledge of HubSpot or Salesforce is a plus.
- Interest in wine and tourism.
Benefits
- Monthly stipend equal to 15% of the French Social Security ceiling.
- Meal vouchers (tickets restaurant).
- 50% coverage of public transportation costs based on a subscription.
- Remote work available 2 days per week (Monday and Friday).
- Company-provided computer equipment.