Senior Operations Manager

Role Overview

• Serve as the primary operational owner for the assigned O&M site.
• Act as the single point of contact for customer facility and operations teams.
• Lead daily O&M routines, inspections, system monitoring, and reporting.
• Ensure operational discipline, site readiness, and adherence to standard work practices.
• Accountable for prioritization, coordination, and site-level outcomes.
• Oversee preventive, corrective, and predictive maintenance activities.
• Ensure timely execution of preventive maintenance schedules and efficient handling of service events and failures.
• Coordinate on-site troubleshooting, repairs, upgrades, and component replacements.
• Validate work orders, job plans, and maintenance documentation in the systems.
• Monitor system KPIs including power output, efficiency, fuel usage, degradation trends, and alarms.
• Collaborate with Remote Monitoring and Engineering teams to diagnose and resolve performance deviations.
• Ensure compliance with all EHS requirements, permits, and safety procedures.
• Lead safety briefings, toolbox talks, audits, and contractor safety management.
• Meet audit readiness for regulatory, customer, and internal inspections.
• Proactively communicate planned maintenance, outages, and performance updates to customers.
• Support customer queries related to power availability, output, and operational performance.
• Track site uptime, SLA compliance, response times, and key operational KPIs.
• Drive improvements in system reliability, service response, and operational efficiency.
• Analyze incident trends, conduct root cause analysis, and implement corrective and preventive action.
• Coordinate activities with contractors, service partners, utility providers, and fuel suppliers.
• Maintain accurate operational logs, maintenance records, and safety documentation.
• Submit weekly and monthly site performance and service reports.

Requirements

• Bachelor’s degree in Engineering, Operations
• 10–15 years in plant operations, power generation, or industrial O&M with strict SLA requirements.
• Strong understanding of electromechanical, thermal, and control systems.
• Experience in site operations, vendor management, and customer interaction.
• Ability to interpret engineering drawings and system performance data
• Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions.
• Preferred Experience with fuel cells, CHP, microgrids, or distributed energy systems.
• Exposure to solid-oxide or high-temperature electrochemical systems.
• Safety certifications (NEBOSH/HSE) or electrical operations certifications.
• Familiarity with SCADA systems.