Strong communication and customer service skills
Exceptional attention to detail and time management
Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
Familiarity with clinical systems (desirable but not essential)
Ability to work independently and collaboratively as part of a team
Calm under pressure in a fast-paced medical setting
Flexible and adaptable, with a willingness to support the team as needed
Ability to handle sensitive situations with empathy and quickly build rapport
Excellent telephone manner

Junior Patient Administrator

Key skills