Senior Manager, Store Operations – Selling, Experience and Learning & Development

Role Overview

• Lead strategy and execution of in-store experiences that drive employee engagement and customer loyalty
• Own and deliver strategies, playbooks, and tools that elevate customer experience
• Design and optimize selling leadership programs and expert content
• Develop outreach, segmentation, and engagement strategies to deepen client relationships

Requirements

• Extensive experience in learning and development, with strong expertise in content design
• Highly proficient in presentation and design tools including Microsoft PowerPoint, Canva, Articulate and similar creative platforms
• Technically skilled across the Microsoft ecosystem—including Outlook, Teams, Word, Excel, SharePoint, and OneDrive
• 50% Travel Expected

Benefits

• Employee engagement and cultural initiatives
• Onboarding and recognition programs