About this role
Role Overview
- Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across our key stakeholders and our employees
- Reinforce why CPS is a valued partner across the organization and celebrate successes
- Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress and culture
- Lead internal communications for CPS across multiple channels and events, to drive engagement and show how our employees make a difference in the organization and for our clients
- Partner with the external communications team to ensure alignment of messaging and coordination of efforts
- Work with the Payments Employee Engagement team to connect enterprise messaging and activities with our CPS employees
- Establish strong operating rhythms, measurement, and feedback loops to continuously improve understanding and engagement with messaging
- Lead a small team of business support specialists who manage the onsite operations for three key CPS sites through activities such as ordering supplies, managing access, supporting facilities issues and providing general employee support.
Requirements
- Master's degree, or equivalent work experience
- 10 or more years of experience in relevant activities
- Two or more years of managerial experience
- 10-15 years of experience in internal communications, HR/employee communications, corporate communications, or related fields
- Exceptional writing, editing, and narrative-building skills
- Strong executive presence and experience partnering directly with senior leaders
- Strategic mindset with strong business acumen and ability to connect communications to company priorities
- Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments
- Expert knowledge of assigned business line or functional area
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law