Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations
Following up with borrowers for the collection of required documentation
Responding to borrowers questions related to loan status
Assisting operations partners in relation to specific loan requests
Utilizing supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business
Actively participates in all required corporate and business line training
Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank
Establishing and maintaining good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall
Requirements
High school diploma or equivalent
Minimum one year of experience in administrative support activities
Good verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Previous sales support experience preferred
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law