Key skills
CommunicationSales
About this role
Role Overview
- Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations
- Following up with borrowers for the collection of required documentation
- Responding to borrowers questions related to loan status
- Assisting operations partners in relation to specific loan requests
- Utilizing supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business
- Actively participates in all required corporate and business line training
- Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank
- Establishing and maintaining good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall
Requirements
- High school diploma or equivalent
- Minimum one year of experience in administrative support activities
- Good verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Previous sales support experience preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law