Edge Operations Engineer

Role Overview

• Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
• Facilitate physical layer installation of server and network cabling according to cabling matrices.
• Physical server and circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
• Assist with other regional works during business hours for maintenance related works
• Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.
• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update CDP/Internal documents when requested and perform ad-hoc tasks when required.
• Have ticketing system for tracking all requests (JIRA)
• Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.
• Process Improvement Support Vendor Support Initial POC for all Vendor Queries relating to interconnection, troubleshooting
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
• Update internal documentation for all Internet Provider contact and circuit details
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site
• Perform regular audits for all server, circuits, spares inventory

Requirements

• Diploma or Bachelor’s Degree in IT, or equivalent
• Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, following documentation.
• Knowledge of relevant technologies
• fibre optics, network interface types: form factors and protocols.
• Strong troubleshooting skills technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI
• Able to work independently with minimum supervision.

Tech Stack

• Linux
• Unix

Benefits

• Work-life balance for all employees
• Opportunities for professional development