About this role
Role Overview
- Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
- Facilitate physical layer installation of server and network cabling according to cabling matrices.
- Physical server and circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Requirements
- Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Diploma or Bachelor’s Degree in IT, or equivalent.
- Experience executing detailed MOPs, technical instructions, following documentation.
- Knowledge of relevant technologies
- fibre optics, network interface types: form factors and protocols.
- Strong troubleshooting skills technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
Benefits
- Equal opportunity employer
- Flexible work arrangements