Manages a team of skilled IT professionals responsible for the design, build, optimization, and support of Epic Ambulatory, Patient Experience, and Interoperability applications
Offers strategic supervision and direction to Team Leads who directly manage application analysts
Guarantees collaboration and smooth operations throughout ambulatory and patient experience application areas spanning various teams
Offers strategic and operational direction across Epic Ambulatory and Patient Experience areas, including roadmap development, upgrade scheduling, production support, and long-term optimization
Accountable for staff management, budget oversight, and resource planning across the application portfolio
Converts organizational priorities into practical workplans, coordinating resources, schedules, and deliverables through Team Leads
Prioritizes tasks, performance expectations, and governance structures to drive consistent execution and continuous improvement
Leads complex, cross-functional initiatives alongside senior leadership, guiding decision-making and promoting organizational change across ambulatory operations, population health, and digital patient experience

Epic Ambulatory certification required
MyChart certification preferred
5+ years Epic application support experience
3+ years Epic Ambulatory application experience
Proven experience leading Epic application teams in a healthcare environment
Strong background in ambulatory workflows, patient engagement, and population health systems
Strong Project management experience as well as in managing budgets, resources, and cross-functional IT initiatives

Associate Director – Epic Ambulatory

Key skills