Customer Community Manager

Role Overview

• Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.
• Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.
• Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.
• Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.
• Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.
• Develop programs to recognize and amplify customer advocates and top contributors.
• Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.
• Implement and maintain moderation policies to ensure compliance with brand and data governance standards.
• Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).
• Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.
• Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.

Requirements

• Solar or Engineering backgrounds preferred.
• Fluency in additional languages beyond English preferred (German, Spanish, Italian).
• Startup / Scale-up experience preferred.
• 3–5 years of experience in community management, customer marketing, or customer success.
• Proven experience launching or scaling an online customer or user community (B2B SaaS preferred).
• Strong understanding of digital engagement strategies and customer lifecycle management.
• Excellent communication skills with the ability to build trust and engagement across audiences.
• Experience working cross-functionally with Customer Success, Support, Product, and Marketing teams.
• Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar).
• Data-driven mindset with the ability to analyze metrics and translate insights into action.
• Strong organizational and project management skills; able to manage multiple priorities independently.
• Familiarity with advocacy, referral, or ambassador programs is a plus.
• Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
• Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.

Benefits

• Flex benefit package, customizing perks to match your unique style.
• Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
• Flexible working hours, harmonizing your personal and professional life.
• Half-day Summer Fridays.
• Full training and onboarding program for a seamless start.
• Exclusive work only with international markets.
• Considerable & steadily increasing salary, recognizing and rewarding your dedication.
• Frequent in-office and after-hours activities with team members.
• Participation in international training programs.
• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
• Additional paid vacation days, including birthdays, volunteering, and other occasions.
• Immigration-related employment benefits, such as visa sponsorship, are not available for this position.