System Administrator

Role Overview

• Provide L1 support for end users — hardware, OS, applications, access, peripherals
• Onboard and offboard employees: account provisioning, equipment, access, asset tracking
• Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)
• Administer Windows Server environments — file services, DFS, SMB shares, permissions
• Support and maintain Windows and macOS endpoints — imaging, patching, configuration
• Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN
• Maintain office network equipment — firewalls, switches, access points
• Document procedures, runbooks, and knowledge base articles
• Escalate complex issues to L2 / infrastructure teams with clear context
• Track tickets to resolution and meet SLA targets

Requirements

• 2+ years in helpdesk, desktop support, or junior sysadmin roles
• Strong hands-on experience with Windows 10 / 11 and macOS
• Windows Server administration — file shares, DFS, SMB, NTFS permissions
• Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP
• Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN
• Clear written and verbal communication in English
• Customer-focused mindset and structured troubleshooting approach

Tech Stack

• DNS
• Firewalls
• MacOS
• Switching