Claims Specialist – Mechanical Protection

Role Overview

• Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.
• Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.
• Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.
• Provides customer service to callers with questions about filing a claim or to dispute claims.
• Responds to incoming calls from agents and policyholders.
• May provide direct quotes over the telephone.
• Interprets and communicates all guidelines effectively.
• May process quotes and send information to third party inspectors to aid investigation.
• Consistently handles and processes calls in a detailed and accurate manner.
• Consistently provides superior customer service.

Requirements

• High School diploma or equivalent required (may include specialized automotive repair vocational courses.)
• Pertinent state adjuster licenses are required
• A minimum of one Automotive Service Excellence (ASE) certificate must be maintained
• At least 6 months experience as a Claims Specialist Trainee through the in-house training program.
• Or equivalent combination of education and/or experience
• Experience to handle mechanical protection claims normally is acquired through auto technician experience and/or service department service writer experience.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more