Technical Communications Lead

Role Overview

• Partners with business leaders and technical staff to identify and analyze business needs and provide recommendations for a publishing solution
• Designs, develops, enhances and implements high-quality, technical content/information delivery for multiple lines/products to fulfill customer needs
• Formulates and defines publications/documentation scope and objectives across diverse platforms, software, hardware, technologies and tools
• Provides coaching and guidance to peers, team members, and/or external partners
• Track and report progress towards critical milestones to key stakeholders, identify risks, solve problems, and manage delivery expectations
• Prepare all data and metrics for review, identify gaps and scenarios that must be presented, guide final decision making on open items and trade-offs, and prepare escalations for management review where appropriate
• Independently lead labeling efforts from requirements gathering to publishing for new product development and/or LCM projects
• Drive change control, non-conformance and CAPA processes by working across departments to root cause, establish and implement issue mitigation/elimination plans and communicate key updates and conclusions to stakeholders
• Develop mechanisms for monitoring delivery of documents to ensure they are on time and on budget
• Interface with third-party suppliers and partners to maximize performance and minimize costs
• Independently prioritize and complete assigned tasks in support of GPC projects and ongoing initiatives
• Coordinates internal and external team prioritization, workflow, delegates assignments, and assesses deliverables
• Participate in regular technical and planning discussions with stakeholders, subject matter experts and vendors
• Contribute to a data-driven, performance level analysis and provide oversight to enhance performance, quality assurance, process improvements and best practices to maximize operational efficiency as well as recommend program management strategies

Requirements

• A minimum of a Bachelor’s Degree in Technical Writing, Communications, or Medical Technology with technical writing experience or equivalent
• A minimum of 8 years of relevant work experience
• Skillful problem solver with investigative talents
• Independent, resourceful
• Proven team player
• Self-motivated, able to prioritize workload with minimal supervision
• Highly organized with the ability to manage multiple projects simultaneously and work under tight deadlines
• Excellent written and verbal communications skills
• Strong computer skills
• Experience in HTML, XML, DITA and the creation of online documentation using topic-based authoring, website design/authoring tools
• Previous demonstrated experience in coaching, developing and/or mentoring individuals

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• 401(k)
• employee assistance program
• Employee Stock Purchase Plan
• paid time off (including sick time)
• paid Holidays