Develop and configure technical solutions on the ServiceNow platform following best practices and platform standards
Collaborate with stakeholders to analyze requirements and design scalable solutions
Implement new business processes, reporting solutions, test automation workflows, mobility features, and asset management capabilities
Monitor the health, usage, and compliance of the ServiceNow platform and related applications
Troubleshoot technical issues and communicate solutions to both technical and non-technical audiences
Maintain operational manuals and technical documentation
Contribute to the continuous optimization of support processes and internal services

Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience
Knowledge of JavaScript, AngularJS, AJAX, HTML, and CSS
Understanding of core IT concepts such as networks, databases, application servers, web services, and distributed systems
Ideally 1+ year of experience in web development
Motivation to learn and grow within the ServiceNow ecosystem
Strong analytical and problem-solving mindset
Customer-oriented attitude and strong communication skills
Proactive approach to overcoming technical challenges
Good written and spoken English skills
Nice to Have ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, SAM, or ITOM

Service Now Engineer

Key skills