Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.
Escalating a case in good time.
Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
Documenting solutions and producing written guidance on resolution steps and procedures.
Self-Motivation & initiative to aid your investigation process and career development.
Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support.

Experience of working with customers
ERP Application support
Experience of supporting customers to a high level of performance, productivity and customer satisfaction
Ability to efficiently plan and prioritise workload to meet deadlines.
Expertise or knowledge relating to a specified Keyloop product / module.
Investigation, analytical, problem solving and trouble shooting skills.
Excellent communication skills, including telephone, virtual methods, written, and verbal skills in Dutch and English language.
Able to articulate simply complex problems or issues.
Knowledge and understanding of customer expectations.
Ability to influence and overcome objections.
Ability to interact with multiple levels of Keyloop customers and associates.

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Tier 1 Autoline Sales Support Analyst – Dutch Speaking

Key skills