Sales Support Coordinator

Role Overview

• Provide proactive support to the Sales team assisting in identifying, shaping and delivering the most appropriate solutions for customers by contributing to pipeline progression, quotation preparation and contract management activities
• Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records
• Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled
• Provide support to Account Managers for all customer services to remain in contract, proactively manage renewals, re-costing and support agreements and identify opportunities for upsell or service optimisation
• Provide first-line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams
• Produce accurate management information (MI), assist with sales reporting and pipeline updates
• Contribute to the achievement of team KPI’s and revenue targets.
• Identify and resolve issues or delays that may impact delivery or customer satisfaction
• Effectively plan, prioritise and manage workload to meet deadlines and business objectives, ensuring high standards of accuracy and service delivery

Requirements

• Proven experience in sales support, customer service, account coordination or project coordination role
• Strong understanding of sales processes and customer lifecycle management
• Experience supporting Account Managers or sales teams in a corporate or B2B environment
• Commercial awareness with the ability to identify risks and opportunities within customer accounts
• Excellent communication skills, both written and verbal, with the ability to engage confidently with business customers
• Strong listening and interpersonal skills to understand and interpret customer requirements
• High level of numeracy and analytical capability, with attention to detail
• Ability to manage multiple priorities and work in a fast-paced environment
• Collaborative team player with a proactive and solution-focused approach
• Knowledge of JT’s business product portfolio

Benefits

• 24 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. ** ***Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. * ** **Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.