Key skills
CRMCommunication
About this role
Role Overview
- Deliver outstanding customer support via chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Requirements
- Excellent English communication skills (at C1 level or higher)
- 6+ months of experience in a gaming support role
- Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must
- Experience providing support via chats and emails in English is a must
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)