End User Support Technician
San Antonio, Texas, United States of America
Full Time
1 week ago
Visa Sponsor
Key skills
AzureCitrixAzure ADActive DirectorySalesforceCommunication
About this role
Role Overview
- Support and resolve issues within office 365 and other software applications
- Support end-user hardware and software
- Administer Office 365 tenant
- User account administration
- Administer Exchange Online
- Salesforce deployment support
- Create documentation and knowledge base articles
- Monitor systems for alerts and other anomalies
- Other responsibilities as needed
Requirements
- 3+ Years supporting End Users
- 3+ Years supporting Office 365
- Proficient with Active Directory Users and Computers
- Proficient with Office 365
- Familiarity with Azure AD an advantage
- Familiarity of Virtual Desktop deployments (Citrix) and support
- Basic knowledge of system and networking technologies
- Basic knowledge of Salesforce preferred
- Basic knowledge of rights management
- Excellent written and verbal communication skills
- Willingness to work collaboratively with multiple parties
- Customer service-based mindset
- Self-starter
Tech Stack
- Azure
- Citrix
Benefits
- Rare domestic or foreign travel as needed
- Must be available for on-call rotation