Delivery Director

Role Overview

• Responsible for all delivery aspects such as productivity, quality, and milestone achievement
• Ensuring team members have access to the tools and materials they need to deliver in their day-to-day activities
• Ensure proper process and SDLC are being followed across all projects
• Serve as the ultimate point of escalation for the project team and the client
• Enforcement of company policy and architectural alignment
• Ensure career paths exist for individuals and work with them to make sure they are on the right paths to meet their personal goals
• Working with People Leaders and Mentors to ensure the robust development of all individuals
• Ability to coach and guide employees through career paths
• Ability to train and mentor direct managers as well as technical staff
• Ability to train and mentor development staff
• Proven ability to build, manage, and foster a team-oriented environment
• Align with Platform leadership and Operations on project resourcing and staffing needs
• Align with Estimation Manager on project estimations
• Review and sign off on SOWs and Change Orders as needed
• Assist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growth
• Assist sales with technical support and strategic alignment
• Ability to inspire confidence in clients and provide leadership to implementation teams
• Strategic planning skills to help navigate internal and external customer requirements
• Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems

Requirements

• Minimum of 8-10 years' experience managing enterprise engagements
• 15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
• Experience at professional services company such as an agency or consulting firm
• Experience working in eCommerce / Digital Services
• Excellent leadership and management skills
• Excellent communication (written and oral) and interpersonal skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Experience working on projects with Adobe applications
• Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platforms
• Experience with Adobe Experience Manager (AEM) or other CMS
• Knowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEM
• Ability to communicate and document technical designs to both internal and external technical resources
• Capable of driving and defending design models and best practices
• Thorough and deep knowledge of the Software Development Life Cycle and Agile processes
• Bachelor’s degree, preferably in computer science and/or equivalent experience in development industry

Tech Stack

• AEM
• Cloud
• SDLC
• SOAP

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability
• paid time off
• 401(k)