Train employees on software and applications (Microsoft Office, Adobe, Sophos, Rosepoint, etc.).
Manage the helpdesk: log and resolve support issues, coordinate with third parties as needed.
Maintain company assets: computers, laptops, tablets, printers, scanners, copiers.
Follow checklists for onboarding, offboarding, installation, and configuration.
Keep asset lists updated in helpdesk software.
Manage Active Directory, Entra, and O365: create user accounts, passwords, groups.
Maintain VOIP phone system: set up extensions, manage voicemail.
Work with technology vendors for analysis and problem resolution.
Participate in emergency on-call schedule.
Must pass background checks required for port and vessel access.
Perform other duties as assigned.

Solid understanding of networks, software installation, and computer setup.
Ability to troubleshoot hardware (computers, phones, printers, office equipment).
Strong problem-solving, interpersonal, and communication skills.
Ability to document and write clearly for technical and non-technical audiences.
Ability to meet deadlines and work independently.
Exercise initiative, judgment, and decision-making within assigned responsibilities.
Maintain confidentiality and data security.
Follow verbal and written directions.
Commitment to organ and tissue donation.
Functional use of Word, Excel, Outlook.
Adherence to safety, regulatory, and confidentiality guidelines.

Medical, Dental, Vision, Life and AD&D options to eligible employees and their dependents after meeting Company requirements.
401(k) options.
Disability Insurance.
Sick pay, vacation pay, 10 paid holidays per calendar year (subject to work schedule).
Healthcare and/or Dependent Care FSAs.

IT Specialist

Key skills