1st, 2nd and 3rd level support – you handle requests by phone, remote connection or ticketing system and deliver fast, sustainable solutions.
Troubleshooting – hardware, software, network or printers: you identify the fault and restore smooth operation.
Monitoring & performance – you detect issues early and keep our clients' environments running before they become critical.
Customer contact – your forte: clear, friendly communication directly with our customers and users.
Service quality & SLAs – reliability is your beat: you deliver on your promises and provide top-quality service.
Documentation & knowledge transfer – what you do stays in the songbook: you document and share knowledge for the team, customers and sustainable solutions.
Team spirit – collaboration, open communication and mutual respect are our backstage pass.

Completed vocational training in IT (apprenticeship)
Several years of proven experience in the IT services sector (system integrator, service provider) required
Strong knowledge of Microsoft server and client applications as well as Windows, macOS or Linux
Experience with networks, hardware and common applications
Enjoyment of direct customer contact and the ability to explain complex IT topics clearly
Languages: business-fluent German and English; French is a bonus
Valid driver's license (Category B)
Resilience, team spirit and the ability to handle multiple customer requests simultaneously

Flexible working hours with a 40-hour workweek and part-time options
Up to 5 days per week location-independent work; home office or remote work from within Switzerland possible
Flexibility and willingness to be on-site 2–3 days per week by agreement
25 days vacation per year (27 days from age 40 / 30 days from age 50)
13 paid public holidays and the option for additional unpaid leave
100% salary continuation during leave: 3 weeks paternity leave / 16 weeks maternity leave
State-of-the-art hardware and a paid mobile phone subscription including a contribution toward a smartphone
Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
Private supplementary accident insurance
Coverage of training costs as well as 80% employment and 90% salary continuation during the training period
Free charging for your electric vehicle at the Gerlafingen site
Discounted access to fitness and physiotherapy center offers
Branded items for employees & workplace benefits
Wellbeing@Work with Mario Kart racing, a silent room, table football (Töggelikasten), aperitifs and team events

System Engineer, Customer Services

Key skills