Process Analyst I

Role Overview

• Facilitate the development of Business Unit Process Maps to support process improvement initiatives and Risk and Control Self Assessments.
• Drive and support process improvement initiatives by owning process analysis, requirements gathering, and operational insights in partnership with Process Engineers and business leaders.
• Proactively identify process gaps and efficiency opportunities, develop data backed recommendations, and lead engagement with business SMEs to enable informed decision making and continuous improvement.
• Facilitate process mapping sessions, including ensuring documentation accurately reflects process owner discussion.
• Coordinate both annual and ad hoc process mapping updates according to the established review cycle, incorporating risk and control modifications as identified through Risk Program activities.
• Lead data collection initiatives in support of process improvement initiatives.
• Provide business process-based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
• Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis.
• Coordinate and maintain project schedule, project meetings, and required design sessions.
• Prioritizes responsibilities to balance initiatives and deliverables.

Requirements

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Two years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
• Strong analytical skills
• Proficient with business process management (BPM) standards for mapping purposes.
• Self-starter, highly-motivated, change agent with interpersonal, communication, collaboration and leadership skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Experience with Process mapping and/or process modeling

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• Paid vacation
• Paid sick days
• Paid holidays