Facilitate the development of Business Unit Process Maps to support process improvement initiatives and Risk and Control Self Assessments.
Drive and support process improvement initiatives by owning process analysis, requirements gathering, and operational insights in partnership with Process Engineers and business leaders.
Proactively identify process gaps and efficiency opportunities, develop data backed recommendations, and lead engagement with business SMEs to enable informed decision making and continuous improvement.
Facilitate process mapping sessions, including ensuring documentation accurately reflects process owner discussion.
Coordinate both annual and ad hoc process mapping updates according to the established review cycle, incorporating risk and control modifications as identified through Risk Program activities.
Lead data collection initiatives in support of process improvement initiatives.
Provide business process-based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis.
Coordinate and maintain project schedule, project meetings, and required design sessions.
Prioritizes responsibilities to balance initiatives and deliverables.
Requirements
Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
Two years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
Strong analytical skills
Proficient with business process management (BPM) standards for mapping purposes.
Self-starter, highly-motivated, change agent with interpersonal, communication, collaboration and leadership skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Experience with Process mapping and/or process modeling