Director, Clinical Performance and Operations

Role Overview

• Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer; ensure execution, accountability, and communication across teams
• Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization
• Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution
• Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution across stakeholders
• Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes
• Prepare comprehensive briefing materials for CEO and team meetings—partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations
• Develop concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics
• Maintain a decision and action log; track ownership, due dates, and outcomes; escalate blockers to ensure momentum
• Support leadership routines and governance forums (kickoffs, status reviews, risk/decision reviews, retrospectives), including facilitation support and documentation
• Act as a central liaison across teams, facilitating communication and driving clarity on priorities emerging from the Office of the Chief Medical Officer
• Serve as a connector across business units and functions to ensure consistent messaging, sequencing, and change management across initiatives
• Lead on clinical L&D, along with community and culture-building initiatives
• Build and maintain strong relationships with key stakeholders; foster collaboration, value other perspectives, and gain support and buy-in for recommendations
• Craft internal communications (and partner on external communications as needed) to inform, educate, and facilitate adoption of priorities, strategy, and operating changes
• Develop and maintain dashboards and KPI reporting tools to support performance management and transparent progress tracking
• Provide overall leadership and direction for the team, with full accountability for hiring, goal setting, coaching, performance management, and development to ensure strong individual and team performance
• Effectively deploy and leverage team capabilities to achieve results, aligning skills and capacity to priorities, setting clear expectations, and holding the team accountable for delivering outcomes in support of business objectives
• Drive sustained engagement and a high‑performance culture, fostering trust, inclusion, and collaboration while actively developing talent, addressing engagement drivers, and leading the team through change
• Support development of annual and multi-year strategic roadmaps informed by market/competitive insights and enterprise priorities
• Monitor and evaluate initiative performance; provide recommendations to improve impact, efficiency, and stakeholder experience

Requirements

• Bachelor’s degree required (Business, Project Management, Communications, Healthcare, or related field) or equivalent experience
• 7+ years of program/project management experience delivering complex, cross-functional initiatives in a matrixed environment
• Demonstrated proficiency in core program management disciplines: planning, scheduling, risk/issue management, dependency tracking, governance, and change control
• Demonstrated experience leading and managing teams, with accountability for setting direction, driving results, and building a high‑performing, engaged organization
• Exceptional written and verbal communication skills, including preparation of executive-ready materials and presenting to senior leaders
• Strong stakeholder management and influence skills; ability to move diverse teams toward a common outcome
• Comfort with ambiguity, organizational agility, and a strong drive for results; disciplined follow-through and accountability orientation
• Proficiency with project and collaboration tools (e.g., Microsoft Office/Teams, SharePoint; program management tooling such as Wrike, Microsoft Project, or similar)

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development