Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
Drive the onboarding process for new merchants joining ShipBob.
Guide merchants to configure and optimize software and fulfillment services confidently.
Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
Proactively identify potential project risks and help develop mitigation strategies.
Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Minimum of 3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role.
Excellent Project Management skills.
Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
Ability to clearly articulate technical topics to a non-technical audience.
Ability to communicate effectively through verbal and written communication.
Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
Experience with APIs, ERP and OMS systems.
Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly preferred.
Experience in working with mid-market to enterprise merchants is highly preferred.
Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.

Senior Merchant Implementation Manager

Key skills