Develop, grow, and manage strategic customer relationships.
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus.
Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
Support delivery team to manage scope, timeline, execution, and acceptance.
Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
Identify and develop customer engagement and recognition opportunities.
Drive organic growth by leveraging our current book of business and relationships.

7-10 years’ of experience in digital services, managing a portfolio of projects, including scoping, delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches.
Ability to serve as a trusted, strategic adviser to top government leaders; experience in collaborating with and managing expectations of senior government executives a plus.
Demonstrated commercial acumen and successful track record of customer or project P&L management.
Passion for public service, citizen engagement, service transformation and communication.
Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and customers.
Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done.
Ability to thrive in a lean, self-propelling, proactive environment.

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Private health, vision, dental and life insurance – 100% Employer-Paid.
Comprehensive coverage for you and your family.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Pension Plan and Retirement options.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Experience Partner

Key skills