Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR.
Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
Conduct semi-customized program reviews and provide strategic recommendations.
Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
Serve as the primary point of contact throughout the client lifecycle.

Bachelor’s degree in Business, Public Administration, Communications, or related field
2–4 years of experience in consulting, customer success, or account management
Experience with SaaS platforms and digital tools preferred

Experience Partner

Key skills