About this role
Role Overview
- Provide customer obsessed service driving customer satisfaction and first call resolution
- Provide timely and accurate information about Everyday Banking enquiries
- Support and educate customers on digital platforms
- Ensure compliance with all internal policies and procedures
Requirements
- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms
- Ability to navigate and troubleshoot common digital banking applications
- Understanding of digital verification and ID validation systems
- Proficiency in digital payment technologies
- Ability to handle and assist with digital banking queries
Benefits
- Healthy work-life balance
- Supportive work environment
- Digital empowerment and fluency