Consultative Pharmacy Technician 2, Consumer Engagement

Role Overview

• Advocate for members understanding pharmacy benefit options
• Support transition from retail to mail-order services
• Address questions related to pharmacy
• Assist with Rx Education/Enrollment processes and medication research
• Triage calls requiring consultation with pharmacist
• Make outbound calls offering medication therapy management programs
• Schedule medication review sessions with consultative pharmacists
• Document member interactions thoroughly in accordance with compliance standards
• Adhere to scripting protocols while maintaining member-centered conversation style

Requirements

• High school diploma or equivalent required
• 2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience
• Must have an active Pharmacy Technician License
• Ability to fulfill Annual Verification of license by required deadline
• Strong verbal communication skills
• Proven ability to build rapport and drive action through consultative engagement
• Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals
• Comfortable navigating multiple systems and documentation tools simultaneously

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays)
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Many other opportunities