leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes
Understands the process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance
Actively develops and drives alignment of process to overall experience strategy and vision
Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
Ensures alignment with customer and appropriate roadmap(s)
Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs
Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree (12 years of experience in lieu of a degree)
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Experience in implementing and sustaining change/improvements (change champion)
Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation
Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
Demonstrated experience with Lean, Business Process Management, or similar methodology
Demonstrated experience with utilizing various systems to collect and analyze data.

Business Process Owner Lead – Member Distributions

Key skills