Engineering Manager – Operations

Role Overview

• Lead three teams (~15 people) across internal system teams, shared services, and release functions
• Ensure operational readiness across environments, including monitoring, support, and reliability
• Establish and evolve operating models, runbooks, and support frameworks leveraging AI tools
• Drive clear ownership and accountability across operational domains with key leaders
• Own release management and execution across platforms and supported products
• Ensure predictable, high-quality releases through defined processes and governance
• Coordinate release planning, scheduling, and cross-team dependencies
• Drive automation of release processes to improve speed, reliability, and repeatability
• Ensure effective release support, validation, and rollback mechanisms
• Own operational delivery outcomes across internal and external teams
• Support Program Increment (PI) planning, prioritisation, and execution
• Define and track operational metrics (availability, Mean Time to Recovery (MTTR), deployment success, cost)
• Ensure effective environment provisioning, release support, and platform availability
• Drive resolution of operational issues, risks, and bottlenecks
• Define and execute cost-reduction objectives and targets across infrastructure and operations
• Establish cost baselines and track ongoing cost performance against targets
• Drive efficiency through automation, standardisation, and reuse of platform capabilities
• Reduce reliance on manual processes and bespoke solutions
• Promote repeatable platform patterns and reference architectures
• Drive adoption of automation-first operational practices
• Embed Infrastructure as Code (IaC) and GitOps-based delivery models
• Leverage Artificial Intelligence (AI) tools and workflows to improve operational productivity
• Continuously improve platform services using data, insights, and emerging technologies
• Ensure alignment to platform architecture and engineering standards
• Partner with Architecture to deliver scalable, supportable, and consistent solutions
• Drive operational quality, reliability, and discipline across teams
• Establish guardrails for cloud and Kubernetes platform usage
• Manage ~15 engineers and platform engineers across three teams
• Own hiring, performance management, and capability development
• Build a high-performance, accountable team culture
• Develop leadership and technical capability within operations teams

Requirements

• Proven experience leading operations, platform, or engineering services teams
• Experience managing multiple teams (10–20 people) in a complex environment
• Strong track record of owning or managing release processes and delivery operations
• Strong track record of defining and delivering cost-reduction initiatives
• Experience managing development and release infrastructure (on-premise and cloud)
• Experience with cloud platforms (Amazon Web Services (AWS), Microsoft Azure) and Kubernetes
• Hands-on experience with Infrastructure as Code (IaC) (e.g. Terraform)
• Experience implementing automation and DevOps / GitOps practices
• Exposure to Artificial Intelligence (AI) tools and workflows in engineering environments
• Experience working in Agile / Scaled Agile Framework (SAFe) environments

Tech Stack

• AWS
• Azure
• Cloud
• Kubernetes
• Terraform

Benefits

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.