Senior Operations Manager

Role Overview

• Serve as the primary operational owner for the assigned O&M site
• Act as the single point of contact for customer facility and operations teams
• Lead daily O&M routines, inspections, system monitoring, and reporting
• Ensure operational discipline, site readiness, and adherence to standard work practices
• Accountable for prioritization, coordination, and site-level outcomes
• Oversee preventive, corrective, and predictive maintenance activities
• Ensure timely execution of preventive maintenance schedules and efficient handling of service events and failures
• Coordinate on-site troubleshooting, repairs, upgrades, and component replacements
• Monitor system KPIs including power output, efficiency, fuel usage, degradation trends, and alarms
• Collaborate with Remote Monitoring and Engineering teams to diagnose and resolve performance deviations
• Support advanced diagnostics and root cause analysis for recurring issues
• Ensure compliance with all EHS requirements, permits, and safety procedures
• Lead safety briefings, toolbox talks, audits, and contractor safety management
• Maintain audit readiness for regulatory, customer, and internal inspections
• Proactively communicate planned maintenance, outages, and performance updates to customers
• Track site uptime, SLA compliance, response times, and key operational KPIs
• Drive improvements in system reliability, service response, and operational efficiency
• Coordinate activities with contractors, service partners, utility providers, and fuel suppliers
• Maintain accurate operational logs, maintenance records, and safety documentation
• Submit weekly and monthly site performance and service reports.

Requirements

• Bachelor’s degree in Engineering, Operations
• 10–15 years in plant operations, power generation, or industrial O&M with strict SLA requirements
• Strong understanding of electromechanical, thermal, and control systems
• Experience in site operations, vendor management, and customer interaction
• Ability to interpret engineering drawings and system performance data
• Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions
• Preferred: Experience with fuel cells, CHP, microgrids, or distributed energy systems
• Preferred: Exposure to solid-oxide or high-temperature electrochemical systems
• Preferred: Safety certifications (NEBOSH/HSE) or electrical operations certifications
• Preferred: Familiarity with SCADA systems.

Benefits

• Health insurance
• Professional development opportunities
• Paid time off
• Flexible working arrangements