Key skills
AISaaSCommunicationCollaborationCustomer Success
About this role
Role Overview
- Act as a true "doer" for the US region with high autonomy
- Design and manage the complete integration journey for new US partners
- Ensure perfect technical account configurations
- Create and host engaging webinars to boost platform usage
- Analyze partner KPIs, providing customized action plans
- Identify upsell opportunities to drive revenue
- Act as Single Point of Contact (SPOC) for all bugs and technical anomalies
- Maximize the automation of recurring support and onboarding workflows
Requirements
- Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations
- Outstanding pedagogical and communication skills (ease with hosting webinars)
- Strong commercial mindset (upsell fiber)
- Verified experience in workflow automation tools
- A genuine appetite for leveraging AI
- English: Native or perfectly bilingual imperative (US market focus)
- Spanish is a strong plus.
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility with us!
- A neat integration to start well
- Lots of possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background!
- An attractive salary
- An access to our E-Learning platform : for the development of languages and other skills
- No-meetings days to boost your efficiency!