Research Producer, Human Interface Design

Role Overview

• Lead and collaborate with cross-functional teams to design, iterate, and launch research programs at scale, ensuring studies are aligned to design and product priorities.
• Utilize strong storytelling and synthesis skills to influence research intent and framing across specialized teams and levels within the Human Interface Design and research organizations.
• Serve as an advocate for program and research-operations best practices across the organization, strengthening cross-team relationships and promoting research influence to achieve optimal customer and business value.
• Maintain and organize research repositories and shared spaces (including tagging, folder structures, and naming conventions) so findings are easy to discover and reuse across HF, Design, Product, and other partners.
• Lead end-to-end delivery of high-impact research initiatives, ensuring timely execution of studies that inform new features, services, and process improvements across a comprehensive product portfolio.
• Drive the evolution, standardization, and adoption of scalable research operations frameworks, tools, and methodologies to support multi-brand and multi-regional research needs.
• Champion enterprise-wide visibility into research roadmaps and outcomes, communicating progress, risks, and impact to leadership and stakeholders to facilitate alignment and support.
• Ensure all research programs and studies are executed in accordance with defined objectives, maintaining rigorous standards for research quality, participant experience, ethics, and schedule.
• Facilitate collaboration among research, design, product, and engineering teams to proactively identify and resolve risks or impediments related to research planning, logistics, tooling, and integration of insights into decision-making.
• Support regional and partner teams in applying global research operations standards, ensuring consistent execution of studies and adherence to governance, privacy, and data-handling requirements.
• Monitor and safeguard research quality and insight reuse throughout the research lifecycle—from intake and scoping through execution, synthesis, and post-launch measurement—driving continuous improvement and value realization.
• Help enforce consent, privacy, and data‑handling guidelines across studies, ensuring correct templates and flows are used for participant communications, incentives, and storage.
• Participate in process experiments, retrospectives, and “research on research” (e.g., internal surveys/interviews) to understand friction points, collect feedback, and help roll out incremental improvements.

Requirements

• 3–5 years of experience in program and/or project management within UX research and/or Human Factors.
• A track record of improving or standing up research operations workflows (e.g., recruiting pipelines, panel management, templates, intake processes, repositories, or governance).
• Hands‑on experience partnering with researchers, designers, and/or product teams to plan and deliver studies that support software applications, in‑vehicle experiences, and/or web products at scale.
• Familiarity with research tools and ecosystems (e.g., recruiting platforms, survey/UT tools, insights repositories, consent/NDAs, incentive processes).
• Strong storytelling and synthesis skills, able to frame research goals, operational trade‑offs, and insight impact and influence how research is prioritized and used.
• A portfolio that highlights your workflow process, creative IQ, and problem-solving abilities.
• Demonstrated commitment to inclusive and accessible research practices.
• Excellent written and verbal communication skills, with proven stakeholder and vendor management experience.
• Outstanding organizational, time‑management, and prioritization skills, with the ability to thrive in a dynamic, fast‑paced environment and adapt to changing priorities.
• Ability to drive conversations, navigate ambiguity, and be self‑directed, consistently identifying and implementing continuous improvements in research operations processes.

Benefits

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