Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
Designs and develops new ServiceNow applications and services.
Assist ServiceNow business.
Drive the adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency.
Assists ServiceNow System Administrators with incident resolution, as needed.
Provides mentoring and guidance for ServiceNow System Administrators.
Takes ownership of complex business requirements and works them to completion.
Identify and implement opportunities for automation and process optimization within ServiceNow workflows.
Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
4+ years of experience in professional software development.
2+ years of experience in ServiceNow platform development.
Deep knowledge of ServiceNow modules, including ITSM, ITAM, ITBM, and Service Catalog.
Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
Experience with incident, problem, and change management processes within an ITIL framework.
Strong requirements gathering and refining experience.

Senior Manager – ServiceNow Application Developer

Key skills