Principal Product Marketing – Smart Home Products

Role Overview

• Own the product’s integration architecture, including end‑to‑end system maps, data flows, and dependencies.
• Translate customer journeys (buy → install → bill → support) into clear technical requirements and specs for engineering teams.
• Act as the primary technical partner for cross‑functional teams including Sales, Billing, Fulfillment, and Care.
• Ensure integrations are production‑ready by partnering with engineering and operations and tracking key technical performance metrics.
• Lead integration impact assessments and end‑to‑end testing for new features, bundles, promotions, and entitlement changes.
• Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product‑specific integration needs.

Requirements

• 8–10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments.
• Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows.
• Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements).
• Experience leading cross‑system integration projects that involve multiple organizations and legacy platforms.
• Excellent communication and documentation skills, with the ability to act as a “translator” between business, product, and highly technical teams.
• Strong problem‑solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone