Veterinary Client Care Specialist, Pharmacy

Role Overview

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries
• Provide support for online veterinary pharmacy services, including prescription coordination and client education
• Schedule and manage appointments across multiple veterinary hospitals
• Perform telephone triage, routing urgent and non-urgent inquiries appropriately
• Deliver personalized, high-quality client communication via phone, SMS, and email
• Accurately document interactions within electronic medical records (EMR) and communication systems
• Act as a brand ambassador by adapting communication style to reflect each hospital’s culture
• Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience
• Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

Requirements

• 2+ years of veterinary experience (required) – technician, assistant, or client service roles
• Strong knowledge of veterinary terminology, hospital workflows, and common medications
• Prior experience in a call center, remote customer service, or client-facing role preferred
• Proficiency with veterinary practice management software (PIMS) and Microsoft Office
• Excellent written and verbal communication skills across phone, text, and email
• Ability to multitask and stay organized in a remote, high-volume environment
• Detail-oriented with strong documentation and problem-solving skills
• Compassionate, proactive mindset with a focus on client satisfaction and patient care

Benefits

• Health, dental, vision, and life insurance.
• Paid time off (PTO).
• Paid parental leave.
• 401k retirement plan with company match.
• Employee discounts and perks.
• Culture first company where FUN is a core value!