Conduct research to better understand our users, their needs, and their experiences
Partner with Product Design, Product, Data, and Engineering to help guide product decisions
Turn research findings into clear, actionable insights
Share insights in simple, useful ways through readouts, summaries, and other research materials
Build and maintain research resources so teams can easily find and use past learnings
Look for ways to improve and scale research practices, tools, and processes
Champion a user-centered approach by bringing empathy and evidence into the product development process

4+ years of experience conducting UX or product research in a product organization
Experience running a variety of qualitative research methods (usability testing, moderated and unmoderated studies)
Ability to synthesize complex findings into clear, actionable insights that influence product decisions
Experience partnering with product managers, designers, and engineers in fast-moving product teams
Strong storytelling and communication skills, with the ability to present insights to both design and non-design audiences
A collaborative mindset and curiosity about how people manage money and navigate financial challenges
Experience building research repositories or insight libraries
Familiarity with tools such as UserTesting, Maze, Dovetail, or similar research platforms

UX Researcher

Key skills