Project Specialist – Regional Credit and Risk

Role Overview

• Lead the annual goal‑setting and strategy development cycle for Credit & Risk Operations, including creation and updates to long‑term vision, annual targets, progress monitoring, and strategic project tracking.
• Lead quality, performance, and continuous improvement initiatives in partnership with the COO’s CI team, including development and review of KPIs, OPIs, and service/performance metrics, and driving process improvements to support best‑in‑class service delivery.
• Partners closely with teams to understand underlying processes and drives continuous improvement initiatives that enhance control effectiveness, risk visibility, and execution discipline.
• Coordinate with all direct report functions to the Chief Risk Officer to ensure accurate reporting, progress updates, and alignment across the organization.
• Serve as the primary Credit & Risk contact for DTFS North America functional areas and the Central CRO office, ensuring effective communication and coordination on cross‑functional topics.
• Ensure business continuity requirements are met and support annual Executive Committee reporting and compliance needs.
• Manage process improvement and project oversight impacting teams across North America (U.S., Canada, Mexico).
• Interface with Global HQ in Germany to report on and execute globally aligned projects.

Requirements

• Bachelor's Degree and 5 years of relevant experience, or 8 years in lieu of a degree
• Relevant experience includes non-real estate commercial lending or trucking/equipment finance
• 2 years of project management involvement
• 2 years of experience with continuous improvement initiatives
• Ability to create executive level presentations and synthesize information from several sources to create a narrative
• Proven ability to prioritize, stay organized, and execute on action items in a fast paced environment with competing priorities
• Ability to define, track, and report on KPIs to evaluate operational effectiveness
• Ability to analyze underperformance, identify root causes, and develop action plans
• Ability to deliver results within defined quality and timeline expectations

Benefits

• annual bonus program
• 401k company contribution with company match up to 6%
• non-elective company contribution of 3
• 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans