Customer Service Dispute Resolution Representative

Role Overview

• Co-ordinate and respond to Subject Access requests (SARs) within timescales.
• Deal with all enquiries and concerns relating to SARS raised.
• Liaise with teams/departments in order to process SAR requests.
• Preparing appropriate and well written correspondence.
• Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
• Communicate, advise and guide on SARs matters with senior management and clinical staff.
• Liaise with external organisations as required.
• Excellent interpersonal communication and diplomacy skills.

Requirements

• Experience working in a regulatory role in complaints and Data Subject access requests.
• Knowledge of GDPR regulations.
• Strong time management and prioritisation skills.
• Strong attention to detail and accuracy.
• A positive and enthusiastic attitude with a genuine desire to help others.
• Excellent communication and interpersonal skills.

Benefits

• contributory pension
• life cover
• income protection
• healthcare
• enhanced maternity and sick pay
• 26 days holiday
• a day off for your birthday
• ability to buy and sell holidays
• free credit checks
• flexible benefits including cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts