Senior TMO Analyst

Role Overview

• Elicit, analyze and detail process, business and functional requirements.
• Conduct interviews and workshops with stakeholders to understand needs, business rules and improvement opportunities.
• Understand the current state (AS IS) and propose improvements for the future state (TO BE).
• Prepare and maintain documentation such as:
• Functional and non-functional requirements.
• Business rules.
• Process flows (BPMN).
• Use cases / user stories.
• Support the technical team during development by clarifying requirements and answering questions.
• Participate in business validations.

Requirements

• Bachelor's degree — completed
• Experience with Bizagi Modeler and Miro.
• Experience with digital products, AI (Artificial Intelligence) or process automations (RPA, BPMS).
• Experience working with data, indicators and metrics (NPS, KPIs, etc.).
• Familiarity with agile methodologies (Scrum, Kanban).

Tech Stack

• RPA

Benefits

• We know that health is very important, so we offer a high-quality health insurance plan.
• We value your future and provide a private pension plan.
• We want you to have a healthy work–life balance, so we offer flexible working hours.
• We have a professional development program to help you continue growing in your career.