Monitor and provide technical support for Cisco routers, switches, VoIP systems, and IP/SNMP-connected devices within WAN, LAN, VPN, and Wireless environments.
Utilize network troubleshooting tools (e.g., ping, traceroute, nslookup, SSH/Telnet) to identify and resolve connectivity and performance issues.
Collaborate with Network Engineering, Field Divisions, SOC, service providers, Telcos, and vendors to report and remediate network-related incidents.
Work with 2nd and 3rd level support teams to ensure technical documentation is accurate and up to date.
Leverage enterprise tools such as ServiceNow, network monitoring platforms, and MS Office suite to track and resolve events and incidents.
Communicate clearly and effectively across teams to support real-time problem-solving and incident response.

3+ years of experience in a Network Operations Center (NOC) or similar technical support role.
Strong understanding of WAN, LAN, Wireless, VPN, and VolP networks.
Strong understanding of TCP/IP addressing and multi-domain network architecture.
Experience with enterprise tools including ServiceNow, MS Office, and network monitoring/event management platforms.
Demonstrated expertise in troubleshooting via SSH/Telnet, ping, traceroute, nslookup, and other common network tools.
Excellent verbal and written communication and collaboration skills.
Motivated self-starter with the ability to learn quickly and adapt to evolving environments.
Previous experience working in utilities, large data centers, or similarly structured technical environments (preferred).

Network Operations Center Technician

Key skills