Student Success Manager – Nursing

Role Overview

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students
• Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS
• Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals
• Assist prospective students through the enrollment process specific to their chosen program
• Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation
• Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences
• Service a cohort of students, meeting predetermined enrollment and retention metrics
• Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards
• Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools

Requirements

• Bachelor Degree with a focus in Business, Education, Psychology, or Communications
• A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base
• At least two years of experience for every year of formal education required
• Strong proficiency in utilizing technology for student management and engagement
• Technology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning
• Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate
• Proficient with Outlook, Microsoft Office, and/or Google Apps for Work
• Ability to provide advice on academic, organization and university policies and processes to include funding
• Ability to understand programs of study, university policies, online platform, student services, and academic organization
• Excellent consultative sales and problem solving skills
• Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making
• Conflict resolution, ability to de-escalate student issues
• Understanding the nuances of FERPA guidance and regulations
• Analyze the student dashboard and reports to optimize student experience and outcomes
• Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student
• In-depth knowledge of online education platforms
• Identify and understand students' career decision-making processes
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.

Benefits

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities