Detection & Investigation Analyst Lead

Role Overview

• Reviews and investigates customer cases, reports and work for potential and actual loss
• Minimizes fraud, Anti-Money Laundering and/or organizational risk
• Performs early detection of suspicious activity
• Controls and prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommends disposition
• Identifies gaps and control enhancements
• Uses defined research procedures to identify and resolve issues
• Identifies trends and escalates as appropriate
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Requirements

• Perform complex investigations and analysis
• Apply policy and risk judgment consistently
• Manage multiple work streams simultaneously
• Conduct in-depth fraud investigations end-to-end
• Create, maintain, and update formal case records
• File security incident reports and complaints when required
• Apply authentication and KYC procedures consistently
• Handle inbound calls involving higher-risk scenarios
• Work advanced alert queues when volume allows
• Balance phone, alert, and case work independently
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service