Independently lead all phases of quantitative/qualitative research, from design, recruitment, fieldwork, moderation and reporting out to key stakeholders
Own the CSAT and brand health tracking programs, monitoring key metrics like brand/feature awareness, satisfaction and perceptions to key stakeholders
Lead custom, primary research like card collecting attitudes & usage studies, concept testing, competitive analyses, churn analyses and more
Monitor industry trends, product launches, positioning, partnerships, pricing, customer engagement, etc. within the card collecting hobby
Partner with cross-functional teams to identify research needs and deliver insights that influence decision-making

5+ years of experience in market research at an agency or client side
Strong experience in both quant/qual methods, with heavier expertise in surveys (e.g., survey design, sampling, weighting and data processing) and ability to moderate interviews
Experience with MaxDiffs, conjoints, segmentations a plus
Experience with survey platforms (Qualtrics, SurveyMonkey, Alchemer, etc.) and familiarity with statistical software (SPSS, DisplayR, Q, etc.)
Ensures good data hygiene when launching surveys or compiling data (for example, when managing survey logic proofing, link testing and QA)
An ability to look at a dataset and see the narrative, not just the numbers
The ability to interpret complex data and provide actionable insights to tell a strong story

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Market Research Manager

About this role