Overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance.
Planning, organizing, and directing slot operations while developing service standards, maximizing productivity, and supporting profitability goals.
Cultivating a positive team culture focused on accountability, guest satisfaction, and continuous improvement.

Must be 21 years of age or older
High school diploma, GED, or equivalent relevant experience
Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Demonstrated commitment to exceptional guest service and guest loyalty
Proficiency in Microsoft Office Suite or related software
Technical understanding of slot machines and associated gaming components
Experience training, mentoring, and developing team members
Ability to use mobile devices and touchscreen technology effectively
Knowledge of player tracking systems and gaming industry operational standards

Slot Shift Manager – Grave Shift

Key skills